It began with a sponsor’s commercial on TV, wrapped around Weeds on Sky 1, and a man too easily influenced by advertising to ignore it. Hyundai were showing off their new mid-range 5-door family car, the i30. Marcy and I had talked idly about maybe replacing our current Hyundai, an Accent 1.3, and this seemed to me to be a very eye-catching bit of kit. So we popped into our local Hyundai dealer, Simonstone of Weston-super-Mare, just to have a look-see.
Well, not right away — it had to be ordered and we had to wait, but only for about ten days. There it is on the right. Sales Controller Konrad Hoogesteger (in the white shirt — Philip Melville, wearing the suit, sorted our finance) showed us the 1.4 manual transmission model they had at the showroom and I test-drove it home to the bungalow (where we made sure it fitted under the car-port!) and back to the showroom. It was enough to convince us. We wanted an automatic, which meant we had to have either a 1.6 petrol or diesel version. (There’s a 2-litre diesel version too, but available in manual only — the only model with cruise control.) As we’re so used to petrol-engined cars, we opted for the 1.6 petrol version. It would be so embarrassing to get a diesel one and then accidentally put petrol in it one day out of habit. We should get about 40 miles per gallon out of it.
There are three flavours of i30: Comfort, Style and Premium, and five colours — Shine Red, Continental Silver, Steel Grey, Vivid Blue and Stone Black. The Comfort and Style versions have black fabric interior while the Premium boasts black leather seats; other differences between the flavours include bigger alloy wheels (15″ on the Comfort, 16″ for the Style and 17″ on the Premium) and, as you go up the line, several other refinements.
We decided to go a bit mad and blow sixteen and a half grand on a Continental Silver 1.6 Premium automatic. Konrad made a phone call and discovered there was just one of that particular colour and specification in the entire UK, over at Tilbury in Kent. He said it might take a couple of weeks to get it shipped over to our location, so we filled in the paperwork and awaited the arrival of our new little baby with bated breath. This was on a Monday. On the Friday of that week, Konrad phoned to say it had arrived and would be ready for collection the following Wednesday! This meant we had it in time to take it to Cornwall for our week’s holiday at the end of September — a chance to put it through its paces.
There’s nothing quite like driving a brand new car off the forecourt. The smell of new leather. The controls all familiar and yet strange in the hands: everything seems more substantial, more solid than the other car. This new one had just four miles on the clock. I drove it home alone, Marcy driving the Accent. There’s certainly more headroom, more space all round.
A multi-function trip computer displays the current mileage since the last reset, the miles left to the next petrol refill, average speed and average miles per gallon. The dashboard also displays loads of other stuff, such as the Tyre Pressure Monitoring System (TPMS) which tells you if any tyres are flagging; seat-belt warnings; lights to indicate that things like the Anti-lock Braking System (ABS), the Electronic Stability Programme (ESP) and Electronic Brake force Distribution (EBD) are all working OK, and there are temperature and fuel gauges, a rev counter and speedometer. The book says the 1.6 petrol auto should do 0 to 62mph in 12.1 seconds and hit a top speed of 119.3mph. I don’t suppose we’ll ever find out!
The leather steering wheel carries controls for the six-speaker entertainment centre — which includes a natty iPod/MP3 player USB port buried in the central front seat arm-rest. Connect an iPod using the Hyundai-provided USB cable and the playlist/track info comes up on the radio display on the central dashboard column (and it also recharges the iPod too). So far, this is the only thing on our car that’s not worked properly: using my old first-generation iPod, it works OK for anything up to about an hour, until it loses the connection and the music and display freezes — not very good when you’re on a motorway and can’t stop to fix it! (Update: we tried it with Marcy’s new iPod classic, and it worked fine.) Fortunately, the FM radio is excellent. It’s able to ‘chase’ FM frequencies along the band when you move from one transmission area to another, so you never lose the station you’re listening to, which is really useful, as that’s one of the things that annoys me no end when driving. It’s also got AM and Long Wave, as well as RDS for local traffic news (which I’ve switched off because I don’t like having the station I’m listening to interrupted.)
The Climate Control is below the entertainment display. It works really well for me as a driver, but we seem to be having a little trouble setting it correctly at the moment — on auto, Marcy complains of cold feet on her side, so for the time being we’re using it on manual.
Amazing how they pack all that stuff under the bonnet. The electric power assisted steering, linked to the 17″ alloy wheels with the chrome trim, gives the steering wheel an incredibly light and responsive feel. The power assisted brakes (ventilated disc at the front, solid disc at the rear) really caught me out at first — at low speeds, the slightest touch of the pedal stopped the car dead, but after a while (bearing in mind everything was brand new) things loosened up a little and at higher speeds, such as when driving around Cornwall’s twisty, narrow country lanes, I soon found I was getting the feel of it and became increasingly confident in the car’s ability to handle bends at speeds a little faster than I would have risked in the old Accent. All those safety features on the braking and steering system also began to boost the confidence I feel in my own skills as a driver. (Is that a good or bad thing? Discuss.)
The auto transmission produces beautifully smooth gear changes and has a responsive kick-down when you need it. There’s no overdrive, but the three forward gears do the job without it. Whether motorway driving or pootling gently down country lanes, it’s a quiet, comfortable, relaxing journey. Reverse is a bit aggressive, though — I had to pay particular attention to how I used the accelerator when reversing in tight spots, particularly on backward-facing slopes, because the slightest over-touch has it suddenly leaping backwards unexpectedly if extra care isn’t taken, but the reversing sensors (on the Premium version only) help to avoid embarrassing prangs.
Additional luxury items I really like (the Premium has all these, the other flavours only some): electric windows all round; electric adjustable, folding, heated wing mirrors; a rain sensor that activates the (defrostable) wipers when set to auto; the great colours in the LCD dashboard displays; the foldaway key, with remote locking and engine immobilizer; lights that come on automatically in the dark when set to auto; a rear-view mirror that automatically dims itself electronically at night when a car approaches from behind with glaring headlights; heated front seats; air-conditioned glove box; built-in cup holders front and rear; airbags just about everywhere.
There’s plenty of space in the boot, with rear seats that fold down in a 60/40 split, providing a totally flat floor. Here it’s just carrying our picnic chairs and my bright yellow safety jacket (which will feature in a future, hopefully somewhat mirthful, post about our holiday visit to The Eden Project).
We paid extra for Gard-X, a magical coating applied both inside and out that promises to protect the leather from spillages and the outside from things like corrosive bird muck. Once a month, we’re to wash the exterior with a solution of Gard-X and water to keep it in tip-top condition. (It remains to be seen how long it’ll be before I call in the Boy Scouts to do that.) It comes with a five-year warranty, as does the car — and this is one of the things that really sold it to us: a five year parts and labour unlimited mileage warranty. Along with a 10,000-mile/annual service interval (and none of that running-in nonsense of the past, these days it’s just plug ‘n’ play), this car packs a lot of punch, luxury, safety and value for money. You could spend rather less than we did — prices start from £10,995 — but we took the view that this car, with what we already know about the build quality of Hyundai cars, represents a good long-term investment: it needs to keep us mobile long after the Accent has gone to that Great Big Showroom in the sky, probably in a couple of years, and we return to being a one-car family, so it needs to be a bit future-proofed with all the extra whistles and bells that’ll probably be standard on all vehicles in ten year’s time. Right now, it feels like we made the right choice.
But then again: we’ve only done 560 miles in it so far. My last car, a much-beloved fifteen-year old Toyota Carina II, clocked up 186,000 miles. So it’s got a way to go before it proves itself to be in the same league as that baby.
I think we’re probably driving one of the few i30s on the UK roads at present. I’ve not seen another one yet. Have you? Have you bought one? What do you think of it? (Autocar loved it.)
Many thanks to Konrad and Philip at Simonstone of Weston-super-Mare, who made the purchase of our new best friend such a hassle-free and pleasant experience. It’s not often you can say that when parting with the best part of seventeen thousand pounds!
Just changed my 2001 Accent for an i30 Comfort!! First class car.
Can’t get used to the indicators being changed yet.
Neil:
Yes, Marcy and I both had the same problem with the indicator/wiper stalks being reversed compared to the Accent. Konrad told us it’s Hyundai bringing this car into line with most other cars in the European market.
Glad you like the car. Our opinion of it hasn’t changed — it’s a fabulous ride.
Thanks for commenting
WOW the Hyndai i30 s the Dogs B******S. the 1.6 Diesel is powerful and economical the mid range model has all the toys one wants, my wifes car and I love it, will get one myself, car OOOZES Quality.
Really interesting and useful reading.
Many thanks for taking the time to document this… we’re trying to work out whether to get the i30 ourselves.
Strangely, we only get a 3-year warranty, here in Switzerland (but, ironically a 10-year EuroService, where they’ll come and collect your car if it breaks down throughout 30 European countries..)
Thanks for dropping by and commenting, Mike.
Funny how there are different types of warranties in different European countries — I thought the EU was supposed to bring “harmonisation”! But then again, as Switzerland isn’t in the EU, maybe that explains it …
We’ve now done nearly 4,000 miles in our i30 in the six months since September; it’s still running like a dream with no oil leaks anywhere; petrol consumption on higher-speed driving, such as on motorways (at speeds up to 70mph), seems to be holding up nicely, at around 35 – 40 mpg.
In the last two weeks I’ve had a bizarre incident in mine, while driving out of a supermarket car-park: waiting to exit, I was impacted by a driverless car! The owner had neglected to apply the hand-brake when they parked it and a sharp gust of wind pushed it forward a few feet gently into the passenger side of mine, slightly damaging both doors. Fortunately my insurers, Norwich Union, have dealt with my claim with no fuss and tomorrow morning I take it to their approved bodyshop at Bridgwater for repair — I get a replacement vehicle for the week it’ll be in the shop, which isn’t even part of my policy — and as it wasn’t my fault, I don’t even have to pay the policy excess. Well done, NU!
I have just purchased an i30 2 litre premium diesel from Simonstone in Weston-super-Mare. I must agree completley regarding the helpfull attitude of the staff. As for the car I am over the moon with it, in the course of my work I have driven hundreds of cars and I have never driven one that is so responsive and stable particularly on the motorway. The comfort of the driver position has to be experienced over a period to appreciate it to the full.
Thanks for your comments, Derek. I gather that since we made our purchase Konrad has moved on to pastures new, but it’s good to know the staff are still getting gold stars for helpfulness!
Nearly six thousand miles done in our i30 to date, still running like a dream, still getting around 40 miles to the gallon. Still a top-class car
So all in all you think I would not regret buying an i30 Premium 1.6 Auto next week.
Hi Linda –
Well, I can only answer for me: I certainly don’t regret buying it! Our i30 is now 17 months old, has done about 11,000 miles and is still running like new — we get around 40 miles to the gallon out of it.
The only thing I’ve not kept up with (as I predicted) is the monthly wash with the Gard-X solution! I’m afraid it gets shoved through the local war wash every now and then — not recommended by the garage!
Hi Bob
My order went in on Friday. Looking forward to driving my new car. Will let you know how I get on.
That’s great, Linda — I’m sure you’ll be delighted with it!
Hi, I’m glad everyone likes their i30 — mine’s a 1.6CRDI Premium. There is an i30 owners club, give it a try — go to the forum: http://www.i30ownersclub.com
Hi Paul — thanks so much for your comment, and the link to the i30 owners club! I’ve joined!
Hi Bob, good to read you’ve been impressed with your i30. I’ve just ordered a 1.4 ES on the scrappage scheme. I looked at Kia cee’d too and was completely amazed at the quality when I sat in both – but the Hyundai deal was unbeatable, £8,295 on the scrappage deal. Hyundai are giving £2,500 on top of the government’s £1000. I too went for the silver so that was an extra £385. The ES spec is the comfort plus climate control, 16″ alloys, rear sensors, silver colour grille. Can’t wait to get it!
Hi Phil — I’m sure you won’t be disappointed!
After driving mine for nearly two years, the only thing I can criticise is the road-surface noise. They could, perhaps, have done a bit more to sound-proof the interior. Maybe it’s the poor standard of the majority of our UK road surfaces, or the low-profile tyres, or a combination of both — but it can get a little noisy at higher speeds. The best surfaces to drive on are the bits of highway where they’ve resurfaced with quieter road surface dressings — at 60/70mph, all you hear inside the car is the wind quietly whistling past!
Thanks for the review Bob,
After reading this and several other web forum reviews/comments, and taking a longer than expected test drive (poor Graig of S.G. Petch, Durham, phoned my wife asking where I was) I have today ordered the i30 1.6 CRDi Style.
The one I tested was the 1.4 petrol Comfort, if the reports I’ve read about the 1.6D live up to expectations, driving my i30CRDi looks like being a lively experience.
Due to take delivery end of August so I’ll get back after what is now becoming the annual Bank Holiday visit to the mother in-law.
Hi Bob,
Second day of driving my i30 and well chuffed. Completely agree with you about the road noise, but wonder if that’s due more to the fact you can’t hear the engine! I’ve just bought the ES and having test driven lots of cars in its class, including the focus astra, note, I find it a really smooth responsive drive. Is it too good to be true to have what feels such a good quality of car for the price? Is the build quality of Hyundais any better then the popular car badges do you know?
Best wishes
Mike
Using the scrappage scheme, have just purchased an i30 comfort 1.4 — great value for money, it’s a nice car to drive and it has everything you need for your comfort and safety — and it’s only the base model!
Hi Mike — glad you like your new i30! I also feel it’s excellent value for money, though to be honest I have nothing to compare it with — it was the first car I looked at when I was in the market to buy a new one, and I never test-drove any other vehicles at the time. Comparable build quality? Again, I’m not experienced in the car market, but I know what I like — and I love my i30!
Hi Michael — another happy i30 owner, eh? Excellent!
In the last couple of weeks I’ve spotted many more i30s on the road than in the last couple of years — a lovely blue one parked right next to me at the doctor’s surgery the other day; a red one parked alongside me at the railway station last week, and I briefly followed a silver one for a mile or so on the outskirts of Weston-super-Mare a couple of days ago. Good to see them becoming more popular!
Hi again Bob. Well I’ve had my new i30 ES for a week now and am absolutely delighted with it. I find it a real pleasure to drive and the addition of the climate control has been fantastic during the recent weather. I too agree re. the road noise and it is something that I mentioned to the salesman after my test drive. He thought it was to do with the poor surfaces in the local area, which I am aware of. Since the test drive I became slightly obsessive about listening for noise in any other cars I travelled in. I have to say that considering road/wind/engine noise overall the i30 doesn’t seem to be any worse than other similar sized cars.
Hi Bob. It would be great if you revisited i30ownersclub.com and gave us an update on your experience with your i30
Kind regards…
Hi Shambles — thanks for reminding me about the i30 Owners Club site and forum! I’ve just been back there and my eye was caught by a topic called “Someone Hit My Car”. I added a post, which you can read here.
My car’s just returned from its second annual service. It cost £318.77 — about £80 of which was to re-gas the air conditioning system (which, apparently, is needed every two or three years). So the service would have cost about £238 without the re-gas. It’s done 13,727 miles, which means I’ve averaged about 6,863 miles per year so far. It’s still running like a new car!
Collected my 1.6 CRDi Style last Friday in a lovey shiny ‘steel grey’ Ive only done 87 miles so far but I’m really impressed, especially with the acceleration when the turbo kicks in.
I’m trying to get the wife to visit her mother down in Yorkshire just to try it out on the A1/M1, I’m not usually that keen to see the mother in-law though.
Hello Bob
We (the wife & I) are currently awaiting delivery of an i30 Premium Auto in Steel Grey – making use of the scrappage scheme with Hyundai’s excellent extra discount. Although ordered on 02/11/2009, there have been delays which, I believe, may be due to the enormous number of Hyundais being bought although they did say there had been a bit of a c***up with our order. Hyundai have given us 3 years free servicing as a good-will gesture which, I think is excellent service! Our dealer is Maidstone Hyundai. Our delivery is now scheduled for 01/03/2010 with the new ’10′ registration – it makes sense not to pay for a month’s road tax if it is unnecessary plus the ‘status’ of the new reg plate. We have found your comments really helpful, especially as we also want this car to last several years (being of mature age). We have also bought the bumper pack – mats, mud flaps, reversible/waterproof boot mat & rear bumber protector. We will keep you posted.
Hi Trevor,
Thanks for your comment! I’m sure you’ll love your new car — I still love mine, and it’s two and a half years old now! I’ve managed about 8,000 miles a year — still runs like new.
Let me know how you get on with it when it arrives!
Hello Bob
Just a thought – would it be better to have the latest emails to you at the top of the screen – i.e. latest first and gradually working backwards in time? It appears to be easier to read that way. What do you think? Is it possible anyway?
Hi Trevor — I agree, but unfortunately it will only display comments with the newest at the bottom! (At least, I think so — I will check!)
We finally collected our new Hyundai i30 1600cc Petrol Auto 5 door H/back Premium model in Steel Grey on 3rd March 2010 which meant that, while we had to wait some considerbale time for delivery (it was ordered on 2nd November 2009), at least we got a ’10 reg’ plate – status symbol? We are quite pleased with the car although we felt that the ride was very, very hard initially. We have been used to my Rover 75, which is in another world where comfort is concerned and when we were finally able to take the Hyundai for a long drive up to Licolnshire for a weekend, it started to soften up a bit so I think it will get better as everything ‘beds’ in. Maybe it is the big 17″ wheels which make a difference – has anyone else experienced this? On the long run we averaged around 37.5 mpg which is not bad and I think this will improve as it settles down.
Hi Trevor — Yes, even two years on I think the ride’s a bit ‘hard’ too, compared to some other cars I’ve been in (but maybe the dreadful state of many of our roads is more the issue!). But on a good bit of road it’s a dream — and I find its road-holding and stability on bendy roads is great. Road-noise is also quite noticeable on older surfaces (new ones are lovely), but I’ve been led to believe that the composition of the original (Korean?) tyres may have something to do with that, so I’m waiting to see what advice I get when the time comes to replace them. It’ll be worth paying extra to get the best quality low-profile tyres to keep that noise to a minimum!
I’m still averaging about 37 – 40 mpg on long runs, so am very pleased with that.
Hi all,
I have owned my 1.6 CRDi Premium for over a year now and have found it to be the best diesel car I have owned, and I have had many. It has always been very good on mpg and has been very reliable. On the first service they found one of the tpm tyre valves leaking and this was changed no probs. One thing to keep an eye on is the alloy wheels — one of mine had two small areas of corrosion on it, the dealer took one look at it and said that will be changed under warranty, which it was with no probs at all. So far it is the best diesel car I have owned, with the best dealer back-up.
Hi Rich — thanks for your comment! Glad to know you’re still enjoying your Hyundai driving experience. I’m seeing loads of i30s, i20s and i10s on the road these days, all very popular models it seems!
I have owned my i30 since Nov 2009. I noticed an internal crack on the windscreen beyond the rearview mirror. The crack, two inches long, is not external.
Hyundai said it’s my problem; my insurance company says it’s the manufacturer’s problem because the crack is on the inside. It’s hard to see the crack because I have a black strip around the mirror — you only notice it when the sun is on it.
Hi James — wow, isn’t that just typical of insurers?
Having said that, it does sound as though it’s the manufacturer’s responsibility — what with the crack being on the inside only. I assume there’s no evidence of impact on the outside, say, from a flying stone? If not, then it certainly sounds like a weakness fault in the windscreen glass, and since the glass came with the vehicle, I’d've thought it should fall under their five-year warranty! However, I’m no expert in these matters!
I do hope you get some eventual satifaction from either Hyundai or your insurers.
Hi Bob,
I bought my i30 classic, thats the base model 1.4lt petrol and after 500 miles in the first week its been great, average 47 mpg on the normal weekly run of work, school etc. Its actually better than I thought it would be. I traded in my old Mazda Premacy for the i30 and to be honest the i30 is streets ahead, the mazda despite its reputation was pretty unreliable. I am looking forward to at least 5 years trouble free motoring, off to Norfolk next week so can let you know how the i30s first really long round trip goes, total mileage for our holiday will be around 1200. One question, what oil do you use for top up? I read 10w40 but not sure.
Hi Paul,
Thanks for your comment. Glad you’re enjoying your new i30! What do you think about the road noise? Seems loud to me (on the low-profile wheels I’ve got) — I’m going to ask a tyre-fitter whether a different make of tyre (other than the Korean boots that came with the car) might quieten it down a bit.
In answer to your question about what engine oil I use to top up: I’ve never topped it up! Never even checked it. I’ve been averaging about 7,000 miles a year between annual services; the oil light’s never come on, so I don’t worry about it! (I’m not a great one for maintaining cars — that’s why I like this one, as it seems to run itself, pretty much.)
The only problem I had recently was when the radio became “frozen” and refused to turn off — even when the ignition key was removed! I had to locate and pull the “audio” fuse in the compartment tucked into the driver’s side dashboard fascia and then stick it back in again. Been all right since then!
Sirs
Great site………
We have an I30 1.6CRDi Style hatchback, a truly fantastic small car, diesel engine is great for all town, motorway and country road driving.
Our only issue, is our wipers cannot clear the windscreen of water. We have changed the wiper blades 3 times, and the wiper arms twice, all too no avail. These have all been changed under warranty by our local Hyundai dealer.
Picture yourself in the drivers seat wipers on, you have a 4″ – 6″ smear that follows the arc of the windscreen wiper right in your field of vision. When the wiper gets to the vertical (by the A pillar) you can clearly see that there is what appears to be a 5″ round area where the glass appears to be indented, this causes the wiper blade to twist and thus causing the smear. A new windscreen has been ordered, hopefully this will rectify the problem, anyone else had similair issues
Hi Bob, Thanks for posting your comments on the car and to all the other people here too for their views. It is reassuring to find so many people love this car when I’ve just parted with many years savings to buy (a slightly used) one.
I think it is very comfortable and roomy and there are so many storage places to hide all your gear in. I love the way it feels driving it. The only downside is the road noise, which I can see has been mentioned by others too.
I am having difficulty finding out how to turn off traffic bulletins. At the risk of seeming a complete dunce, what is RDS (radio digital station??) and how do I turn it off to get rid of the incredibly loud traffic bulletins?
I bought an i30 59 reg 1.4 petrol comfort if that is any help. It was a tough call between the swappage scheme and a 1.2 i20 or this one which was sitting on the forecourt looking far too proud of itself to even be in need of looking for a new home. I took it home
Hi Sherie,
Thanks for posting, and I’m pleased you found the comments here informative. Yes, apart from the road noise, the i30 is a terrific vehicle!
RDS stands for Radio Data System, and is used as a way of delivering local content (such as traffic bulletins) to car radios as they move from one local radio station transmission area to another. I find them quite annoying too, so have turned it off on my i30′s radio!
Hopefully your radio unit will be similar to mine, so try this:
There’s a “TA” button on the left-hand side of the console – “TA” stands for “Traffic Announcement”, so pressing this (the “TA” on the radio display will disappear) will disable the bulletins. Pressing it again (the “TA” on the radio display will reappear) will enable it.
Other RDS settings:
Press the “Setup” button on the radio console, then use the “Tune” knob to scroll down until “RDS” is highlighted. Press the “Tune” knob again to access it.
To access each of the following sub-menus, press the “Tune” knob again, and then turn it to change the setting for each item. (Once you’ve chosen your desired setting, press “Tune” again to back out to the previous menu.)
“AF” (Alternative Frequencies) should be kept “On” — this lets the radio search for and lock on to the strongest frequencies of the station you’re listening to as you move from one of its transmission areas to another (especially good when listening to nationally-broadcast stations such as Radio 2).
“News” — if you don’t want to hear local news bulletins as you pass through a local radio station’s area, set it to “Off”. (Not all local stations broadcast their bulletins in this RDS mode anyway.)
“Region” is used where nationally-broadcast stations run region-specific content — not sure if it applies in the UK, but I’ve set mine to “Off” anyway!
My “Time” is set to “Auto” — this helps keep the radio’s clock accurate.
“TA Vol” — if you decide to keep Traffic Announcements on, this is where you can adjust the volume of it so it doesn’t blast your ears off when it comes online! (By default, it’s usually set louder than your normal listening volume to grab your attention!)
Once you’ve finished changing your settings, press the “Setup” button on the console again, and that will save your settings and take you back to the radio display again.
For more about RDS, see this Wikipedia article.
Hope this helps!
(Updated this shortly after publishing it — I missed the “TA” button on the radio console! Stupid boy!)
Just spotted Iain’s comment from July 13th about the windscreen wipers — sorry for not replying, Iain! (I think I was on holiday…)
Can’t say I’ve had any problems with my wipers — the blades were replaced on its 20,000 mile service, but only because they were getting worn out!
It does sound like a windscreen problem — I hope a new one solved the problem for you!
Well a new windscreen was fitted by Auto Windscreen, but it hasn’t cured the issue. We have also noticed that the nearside wiper is lifting off the windscreen at 70mph(ish), the world takes on a completely different perspective when this happens especially when it is raining.
Suffice to say we have had enough and the car is going back, and we have ordered an Insignia. We would have gone for another Hyundai had it not been for the abysmal attitude of our dealership, their opinion is there is nothing wrong with the car, so I can only assume that wipers lifting off the windscreen is perfectly normal for Hyundai and 4″ permanent smears in your field of vision is also normal.
What really gets my blood boiling is that if the car had gone for an MOT it would fail, as it’s only 14 months old, this is going to be someone else’s issue and not mine …
Hi Bob, Thanks for your reply, it was very helpful. I haven’t twiddled all the knobs/settings yet but have turned the TA off and that is a great relief! The first time I encountered it I’d been listening to very quiet, soft music. The piece finished and I was expecting the next soft, chillout type piece when an extremely loud blaring voice started announcing something apparently right in my ear. That was quite a shock to impose on someone who had not yet had the car even 3 days! I was still getting used to the feel of it, still am really. I got the car last Saturday so not even had it a week yet.
On the whole I’m very pleased with it but have found that it is making a weird sort of rubbing sound when in reverse. My partner tried it and described it as a moaning, groaning sound. I’ve contacted the dealer who says to take it in on Friday evening and he will “see if there is a sound” and if there is, will book it in. He cannot guarantee a courtesy car if it needs to be booked in he says. This is disappointing. While I don’t want to be overly negative in outlook — anticipating problems where there are none — it would be nice to be reassured of the provision of a courtesy car at this point.
Well we shall see what happens. Maybe it is something hardly worth mentioning and will be quickly sorted out.
Thanks again for running this site, it is very helpful
Sherie
Hi Iain — Hmm. The people running car dealerships always seem to be the weakest link in the chain, don’t they? What a pity they’ve let you down. (Perhaps Hyundai Head Office would be interested to hear of your experience! Have a look at this contact page at the Hyundai UK web site.)
And Sherie — it sounds like your dealership is positioning itself to provide the bare minimum service while sorting out your potential problem, though as you say: best not to anticipate problems where there might not be any.
I’m very sorry to hear of both your dealership problems. I have to say mine (Simonstone in Weston-super-Mare) has been exemplary so far — not that I’ve had any problems on the car to sort out — but they wash the car when they service it, they arranged for a bit of bodywork repair when I accidentally damaged the wing against a car-park bollard, and they are always very polite and helpful. Perhaps I should consider myself very lucky!
Thanks Bob
I did speak to Hyundai HO, and although sympathetic they were as much help as a chocolate fire guard, shame really.
We still like the look of the IX35 and the new I40, maybe in a couple of years, but will the attitude of Hyundai dealers and HO have improved? I’m not holding my breath, which is the only reason I will look elsewhere for our next car.
The Insignia, what a joy to drive/own and the dealership, trip over themselves to satisfy you. Customer care, get it right and your 99% there, the car is the other 1%.
Enjoy
Thanks for the great review. I finally decided to trade in my Seat Ibiza SC for a ’09 i30 CRDI 115 last week and 6 days on I’m absolutely delighted with it. Its much quicker, roomier and more comfortable than the car it replaced and so far its averaging 61mpg after filling the tank and i’m only a quarter in. Fantastic.